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Why can’t car industries get infotainment systems right?

The new dashboard of Tesla
The new dashboard of Tesla "D" model electric sedan is seen on a giant screen.
Kevork Djansezian/Getty Images

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Problems with technology have become consumers’ number one concern when it comes to car dependability, according to a new study.

The J.D. Power 2016 U.S. Vehicle Dependability Study, released Wednesday, noted that 20% of all customer complaints had to do with infotainment, navigation and car communication systems problems.

Customer dissatisfaction in these areas are also responsible for the car industry’s decline in vehicle dependability. If infotainment systems don’t work, potential buyers question what else in the car may not be up to snuff.

With all the advances in smartphone technology, why do cars seem to be the Achilles heel of infotainment?


Dave Sargent, vice president of global automotive at J.D. Power and Associates

Gabe Nelson, reporter for Automotive News, who’s looked at reasons why car manufacturers just can’t seem to get infotainment systems right